Program Analyst - Children's School Services

Minimum Education
Bachelor's Degree (Required)
Master's Degree Public Health, Public Administration, Public Affairs, Health Communications or in other related field (Preferred)

Minimum Work Experience
5 years Data management, analysis and reporting (Required)
2 years Community Health (Required)

Required Skills/Knowledge
Knowledge of Tableu and other database systems
GIS mapping experience
Excellent written, verbal, inter-personal and communication skills
Strong organizational skills
Intermediate analytics skills
Strong attention to detail
Ability to read and interpret documents such as reports, policies, and other relevant documents to the body of work

Functional Accountabilities
Data Analytics

• Identify ways to improve and promote quality. Demonstrate accuracy and thoroughness.

• Develop appropriate data composition that will produce effective tracking and reporting systems that enable informed fundraising decisions

• Gather and extract data from database using a variety of common commercially available tools (MS Excel, MS SQL, and Tableau) to assist clients in identifying potential solutions to business needs.

• Works under Data Manager to develop clear and well-structured analytical plans, and to identify opportunities for improving operational processes and outcomes

• Analyze large data sets to find usable information and forcast and interpret potential trends.

• Enhance data sets to support performance improvement opportunities.

• Build statistical models, diagnose, validate and improve performance of these models over time, in addition to creating efficient and reusable SQL code meant for the improvement, manipulation and analysis of data

Communication Expertise

• Provide assistance, training and trouble shoot as necessary

• Monitor metrics, recommend areas for improvement, responsible for monthly status/metrics reports

• Effectively communicates findings from analysis orally in presentations or in writing, linking it back to the "big picture" concept of improving quality of care in a compassionate environment

• Ensure on-going communication with end-users, both internal and external

• Present data findings at meetings related to the areas of interest

• Speak clearly and persuasively in positive or negative situations; Actively listens and seeks clarification; Responds well to questions; Demonstrates group presentation skills

Program Liaison

• Informs and supports program and project development, implementation, coordination, promotion and evaluation using knowledge and experience in area of specialization

• Lead programs by being the primary point person

• Ensure on-going communication with end-users, both internal and external

• Communicate barriers, challenges and any other issues that affect progress

• Work with Children's Government Affairs staff to provide data support that inform policy/regulatory initiatives that improve health

Program Management Coordination

• Assist in the development of project scope statements, timelines and deliverables

• Work independently and collaboratively with team members to ensure timely completion of project and on budget

• Implement project plans according to schedule in order to achieve desired results

• Attends meetings where reporting and analytic expertise is needed and represents the department in both interna and external settings.

Other Job Duties

• May perform other job duties in addition to those outlined in this job description.  

Organizational Accountabilities
Organizational Accountabilities (Staff)
Organizational Commitment/Identification

• Anticipate and responds to customer needs; follows up until needs are met

Teamwork/Communication

• Demonstrate collaborative and respectful behavior

• Partner with all team members to achieve goals

• Receptive to others’ ideas and opinions

Performance Improvement/Problem-solving

• Contribute to a positive work environment

• Demonstrate flexibility and willingness to change

• Identify opportunities to improve clinical and administrative processes

• Make appropriate decisions, using sound judgment

Cost Management/Financial Responsibility

• Use resources efficiently

• Search for less costly ways of doing things

Safety

• Speak up when team members appear to exhibit unsafe behavior or performance

• Continuously validate and verify information needed for decision making or documentation

• Stop in the face of uncertainty and takes time to resolve the situation

• Demonstrate accurate, clear and timely verbal and written communication

• Actively promote safety for patients, families, visitors and co-workers

• Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance