Administrative Intern- Performance Improvement

Minimum Education

Student must be enrolled in, or graduate of an undergraduate or higher level degree program, and have completed at least one semester of classes.  Must have a minimum 3.0 GPA.  Exceptions are made based upon qualifications and experience. 

*Please note, this position with Performance Improvement  is a full-time, Monday – Friday position located in Washington, DC

Functional Accountabilities
Communications

• Work and communicate with internal and external customers and staff to meet their needs in a polite, courteous, and cooperative manner

• Express information to individuals or groups effectively , whether verbal or written in a clear , convincing and organized manner .

• Listen to others and respond appropriately .

• Make an effort to follow policy and cooperate with supervisors.

• Refer non-standard questions and problems to higher levels.

Support

• Use resources and equipment needed to perform each task.

• Use established filing and data systems, functions, and/or procedures.

Safety

• Speak up when team members appear to exhibit unsafe behavior or performance

• Continuously validate and verify information needed for decision making or documentation

• Stop in the face of uncertainty and takes time to resolve the situation

• Demonstrate accurate, clear and timely verbal and written communication

• Actively promote safety for patients, families, visitors and co-workers

• Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance

Organizational Accountabilities
Organizational Accountabilities (Staff)
Organizational Commitment/Identification

• Anticipate and responds to customer needs; follows up until needs are met

Teamwork/Communication

• Demonstrate collaborative and respectful behavior

• Partner with all team members to achieve goals

• Receptive to others’ ideas and opinions

Performance Improvement/Problem-solving

• Contribute to a positive work environment

• Demonstrate flexibility and willingness to change

• Identify opportunities to improve clinical and administrative processes

• Make appropriate decisions, using sound judgment

Cost Management/Financial Responsibility

• Use resources efficiently

• Search for less costly ways of doing things

Safety

• Speak up when team members appear to exhibit unsafe behavior or performance

• Continuously validate and verify information needed for decision making or documentation

• Stop in the face of uncertainty and takes time to resolve the situation

• Demonstrate accurate, clear and timely verbal and written communication

• Actively promote safety for patients, families, visitors and co-workers

• Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance