Communications Operator- PRN
Thanks for your interest in the Communications Operator- PRN position.
Unfortunately this position has been closed but you can search our 0 open jobs by clicking here.
Minimum Education
High School Diploma or GED (Required)
Minimum Work Experience
1 year Customer service experience (Required)
Functional Accountabilities
Customer Service
Organizational Accountabilities
High School Diploma or GED (Required)
Minimum Work Experience
1 year Customer service experience (Required)
Functional Accountabilities
Customer Service
- Provide communication services for the hospital population using a computerized telephone and radio paging system; answer inquiries by clarifying desired information: researching, locating, and providing information.
- Demonstrate effective verbal and written communication, as well as reading and comprehension skills.
- Answer telephones in a timely manner, eliminate wait times and dropped calls.
- Establish and maintain effective relationships with team members and client base.
- Provide assistance to walk-in visitors.
- Ensure customer needs are met; enhance organization reputation by accepting ownership for accomplishing new and different requests; explore opportunities to add value; rapidly escalate issues impacting customer service and productivity, and engage in the department LEAN performance improvement activities.
- Operate and maintain the Xtend Computerized Phone System; ensure accuracy of department information (i.e. update directories, on-call schedule, etc).
- Maintain knowledge of personnel, departments, and schedules of on-call staff; stay up to date with organizational news and information.
- Review and respond to calls, emails, and fax requests; other support duties as needed
- Maintain records of all actions taken and update reference files; maintain a log of issues and appropriately hand off to incoming staff.
- Maintain awareness and mindfulness of break and shift change impact on call center operations.
- Maintain knowledge of Communications Operator emergency response protocols.
- Facilitate emergency response for all emergency situations in the health system, monitor department alarm systems; rapidly notify appropriate personnel in the case of an emergency .
- Maintain and record all actions taken.
Organizational Accountabilities
