Program Associate Ambulatory Services

Minimum Education
Associate's Degree or equivalent combination of education and or experience in a related field, preferred (e.g., public health, health administration, education). (Required)

Minimum Work Experience
2 years Related experience (Required)

Required Skills/Knowledge
Demonstrated experience in developing and conducting employee training programs, especially for scheduling and registration systems
Experience using Microsoft Publisher, Microsoft office and internet.
Excellent analytical skills.
Able to type minimum of 30 words per minute.

Functional Accountabilities
Training and Development

• Assist in the coordination of training sessions, programs and competency testing for Ambulatory Services staff.

• Prepare, assemble and revise course materials as requested to meet customer needs.

Training Schedule

• Maintain training documentation, including registration and completion records.

• Maintain master training calendar, ensure availability of equipment, space and materials.

• Handle registration and training logistics.

• Prepare course advertising materials.

• Coordinate scheduling of external and internal training resources.

• Communicate all set ups of training sessions and ensure necessary materials and supplies are available.

Training and Performance Improvement Data Analysis

• Compile results of feedback tool and evaluates feedback trends.

• Compile training and development data and assists in recommending process improvements.

• Monitor and trouble-shoot both the process and system performance. Report deviations, system failures; and assist in investigations and problem resolution.

Program Knowledge

• Apply substantive knowledge in order to assist and represent manager thoroughly in the scope of diversity, and complexity of all program operations and organizational commitments.

• Maintain understanding and awareness of program services, policies, procedures, laws, rules and regulations.

• Proactive in identifying and managing projects.

• Demonstrate proficiency using Ambulatory Services system applications

Problem Solving

• Anticipate and negotiate solutions for potential problems that could impact the manager and the scope of internal and external responsibilities/activities

• Identify and understand issues, problems and opportunities; determine potential courses of action and develops appropriate solutions.

• Coordinate tasks and establishes priorities in response to work flow of the office or work unit.

Written Communication

• Compose professional written communication (emails, faxes, etc.) to any and all customers, internal and external.

• Present ideas clearly and effectively in written form; edit, adjusting language or terminology to meet needs of the audience or as appropriate; uses correct grammar, organization and structure.

• Secure confidential information.

Organizational Accountabilities
Organizational Accountabilities (Staff)
Organizational Commitment/Identification

• Anticipate and responds to customer needs; follows up until needs are met

Teamwork/Communication

• Demonstrate collaborative and respectful behavior

• Partner with all team members to achieve goals

• Receptive to others’ ideas and opinions

Performance Improvement/Problem-solving

• Contribute to a positive work environment

• Demonstrate flexibility and willingness to change

• Identify opportunities to improve clinical and administrative processes

• Make appropriate decisions, using sound judgment

Cost Management/Financial Responsibility

• Use resources efficiently

• Search for less costly ways of doing things

Safety

• Speak up when team members appear to exhibit unsafe behavior or performance

• Continuously validate and verify information needed for decision making or documentation

• Stop in the face of uncertainty and takes time to resolve the situation

• Demonstrate accurate, clear and timely verbal and written communication

• Actively promote safety for patients, families, visitors and co-workers

• Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance