Training Specialist

Minimum Education
Bachelor's Degree Or equivalent combination of education and or experience in a related field (Required)

Minimum Work Experience
2 years Related experience. (Required)

Required Skills/Knowledge
Demonstrated experience in developing and conducting employee training programs, especially for scheduling and registration systems.
Experience using Microsoft Publisher, Microsoft office, internet and CNHS Intranet.

Functional Accountabilities
Training Development

• Assist in the design, development and coordination of training sessions, programs and competency testing staff.

• Prepare, assemble and revise course materials as requested to meet customer needs.

• Achieve and maintain a solid understanding of the business environment as a whole, include business practices, processes and strategy.

Training Implementation

• Conduct training, development, competency testing and general clinic orientation sessions for staff.

• Assist in evaluation of effectiveness of training programs.

• Develop presentation materials, lead meetings and facilitate workgroups.

Training Logistics

• Maintain training documentation, include registration and completion records.

• Maintain master training calendar, ensure availability of equipment, space and materials.

• Handle registration and training logistics.

• Prepare course advertising materials; coordinate schedule of external and internal training resources.

• Communicate all set ups of training sessions and ensure necessary materials and supplies are available.

Safety

• Speak up when team members appear to exhibit unsafe behavior or performance

• Continuously validate and verify information needed for decision making or documentation

• Stop in the face of uncertainty and takes time to resolve the situation

• Demonstrate accurate, clear and timely verbal and written communication

• Actively promote safety for patients, families, visitors and co-workers

• Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance

Organizational Accountabilities
Training Program Improvement

• Compile training and development data and assist in recommending program/course modifications to meet training objectives; include results of feedback tool and evaluate feedback trends.

• Coordinate data collection process to develop, collect, analyze, report and measure multiple quality improvement initiatives.

• Apply quality management and process improvement principles and tools, using strong statistical analysis and technical skills.

Organizational Commitment/Identification

• Partner in the mission and upholds the core principles of the organization

• Committed to diversity and recognizes value of cultural ethnic differences

• Demonstrate personal and professional integrity

• Maintain confidentiality at all times

Customer Service

• Anticipate and responds to customer needs; follows up until needs are met

Teamwork/Communication

• Demonstrate collaborative and respectful behavior

• Partner with all team members to achieve goals

• Receptive to others’ ideas and opinions

Performance Improvement/Problem-solving

• Contribute to a positive work environment

• Demonstrate flexibility and willingness to change

• Identify opportunities to improve clinical and administrative processes

• Make appropriate decisions, using sound judgment

Cost Management/Financial Responsibility

• Use resources efficiently

• Search for less costly ways of doing things